The superyacht Al Waab under way on open water

Frequently asked questions

Quick answers about chartering a yacht with us: booking, payments, life on board and what to expect before you step aboard.

Booking Your Yacht Charter Made Effortless

At Mystique Yachts, every journey begins with simplicity and sophistication.
Our booking process is designed to be as seamless as the voyage itself — accessible through our website or mobile app (for both Android and iOS). 

Follow these easy steps to set sail on your unforgettable experience: 

1. Explore Destinations
Immerse yourself in our curated collection of breathtaking destinations. Use smart filters to discover yachts and experiences perfectly tailored to your preferences.

2. Choose Your Yacht
Select your ideal vessel and click “Enquiry” to begin your personalized charter journey.

3. Share Your Details
Your enquiry will open an email window — simply include a brief note with:

  • Your preferred dates

  • Desired destination

  • Number of guests

  • Any special occasion or celebration

4. Your Concierge Will Be in Touch
From here, your dedicated charter specialist will reach out to refine your preferences, design a bespoke itinerary, and confirm every detail of your booking — ensuring a truly effortless and memorable experience.

Plan Ahead for Your Perfect Voyage

To ensure you secure your preferred yacht and dates, we recommend reserving your charter at least six months in advance.
Please note that our most sought-after yachts are often booked up to a year ahead, especially during peak seasons.

We also suggest checking for local events or regattas taking place during your chosen period, as they may influence yacht availability and itinerary options.

Advance Provisioning Allowance (APA), typically ranging from 30% to 40% of the charter fee, is an industry standard for daily and multi-day charters. The exact percentage may vary depending on the yacht and destination.

The APA is collected from the client and entrusted to the captain and crew to provision the yacht according to your preferences — including food, beverages, and other essentials. It also covers, but is not limited to:

  • Fuel costs

  • Harbour fees and dockage

  • Water toys and equipment

  • Communications costs

  • Delivery and re-delivery fees

  • Laundry services

  • Additional taxes

The APA does not cover expenses outside the yacht charter, such as air travel, transportation to and from the yacht, onshore activities, or extraordinary guest requests.

On the rare occasion that expenses exceed the agreed APA, additional funds may be requested during the charter. However, experienced crews are highly skilled at managing the allowance efficiently to avoid this scenario.

At the conclusion of your charter, a detailed expense breakdown will be provided. Any remaining APA funds can either be returned via wire transfer or applied toward the crew gratuity, at your discretion.

In addition to the base charter fee and APA, certain supplementary charges may apply, including VAT, local taxes, banking or transaction fees, and administrative costs. These ensure full compliance and smooth operation of your bespoke charter experience. 

Booking your luxury yacht charter is a seamless and secure process, designed to ensure clarity and peace of mind:

1. Deposit & Confirmation
To confirm your reservation, a deposit is typically required at the time of booking. This amount is generally 50% of the charter fee, though some charters may accept a 25% deposit if booked more than six months in advance. Once the deposit is received, your booking is confirmed and a charter agreement is issued, outlining all terms and conditions.

2. Final Payment
The remaining balance, along with any additional charges such as the Advance Provisioning Allowance (APA) and applicable taxes, is due 60 to 30 days prior to departure.

3. Payment Methods
Payments are securely processed via wire transfer or bank transfer. Some providers may accept credit card payments, typically subject to a ~3% processing fee or cryptocurrency offering flexibility for modern clients.

4. Security and Escrow
For added security, funds are often held in an escrow account and are released to the yacht owner shortly before embarkation, safeguarding your investment.

Your yacht experience is fully catered to ensure a seamless and luxurious journey. The Yacht's chef and interior team handle all provisions on board. Before your charter, you’ll receive a preference questionnaire to communicate your dining and beverage choices directly to the crew.

The Advance Provisioning Allowance (APA), collected upfront, covers your selected provisions, as well as fuel, dockage, and other operational expenses.

We are always delighted to accommodate additional requests whenever possible. For any special requirements or questions, our team is ready to assist and ensure your charter exceeds expectations.

Aboard a superyacht, boredom is simply not an option. Beyond the obvious pleasures of swimming, sunbathing, and soaking in breathtaking views, your yacht offers a plethora of amenities designed for relaxation, adventure, and entertainment.

Wellness & Fitness
  • Onboard Gym: Stay active with state-of-the-art equipment and panoramic sea views.
  • Spa & Sauna: Indulge in rejuvenating treatments and steam rooms for ultimate relaxation.
  • Yoga & Pilates: Participate in sessions on deck, harmonizing body and sea.
Entertainment & Leisure
  • Cinema Room: Enjoy private screenings in plush, surround-sound theaters.
  • Beach Club: Relax in a waterside sanctuary with sunbeds and cocktail service.
  • Jacuzzi: Unwind in bubbling hot tubs with panoramic ocean vistas.
Adventure & Water Sports
  • Water Toys: Engage in activities like jet skiing, Seabob diving, wakeboarding, and more.
  • Scuba Diving & Snorkeling: Explore vibrant marine life with onboard equipment.
  • Inflatable Playgrounds: Enjoy fun-filled inflatable slides and trampolines.
Luxury Features
  • Helipad: Arrive in style with a fully certified helipad for helicopter landings.
  • Elevator: Access all decks effortlessly with onboard elevators.
  • Beauty Salon: Pamper yourself with professional hair and beauty services.
For detailed information on specific yachts and their amenities, please refer to the individual yacht pages. Should you have any special requests or inquiries, our team is here to assist in customizing your charter experience.

We aim to ensure your experience is seamless and stress-free. While we handle all necessary arrangements, we recommend bringing any personal items you may need. For international travel, please remember to pack your passport and any required visas when visiting locations outside your home country.

Regarding footwear, many yachts enforce a no-shoes policy to maintain the pristine condition of their interiors. This policy helps protect delicate teak decking and plush carpets from damage and staining. For on-deck activities, non-marking, soft-soled shoes are encouraged to prevent scuff marks and preserve the yacht's surfaces. If you prefer to wear shoes indoors, consider bringing white-soled, brand-new flat shoes, such as loafers, to minimize any potential damage.

Should you have any specific requirements or questions, our team is readily available to assist and ensure your charter experience exceeds expectations.

For private yacht charters, the standard capacity is typically 12 guests, in line with international maritime regulations. This limit ensures compliance with safety standards and allows yachts to operate under private yacht classifications, avoiding the more stringent requirements imposed on commercial passenger vessels.

Some yachts, however, are certified to carry more than 12 guests under specific regulatory frameworks, such as the Passenger Yacht Code (PYC), which permits vessels to accommodate up to 36 guests under defined conditions.

If your party exceeds the standard limit, our team is delighted to assist you in exploring alternative options. These may include PYC-certified yachts or tandem charters—a coordinated experience with multiple yachts to comfortably host larger groups.

Please contact our team to discuss your requirements, and we'll ensure a tailored solution that meets your needs.

Private yacht charters are designed to be an inclusive experience for all ages, making them perfect for families, friends, and multi-generational groups. Children and elderly guests are warmly welcomed on board, and the yacht’s amenities can be enjoyed by everyone.

While most yachts do not impose age restrictions, some vessels may have specific policies regarding younger guests. Certain yachts may set a minimum age for children or require a professional nanny to be on board. Please note that the crew cannot provide childcare or babysitting services, so it is recommended to inform your charter broker in advance if children are part of your party to ensure suitable arrangements.

For families seeking dedicated support, many yachts offer the option to hire a trained nanny. These professionals can accompany children on excursions, provide water-based entertainment, and manage daily routines, allowing both children and adults to fully enjoy a seamless and memorable charter experience.

For tailored advice and arrangements, please contact our team, and we will ensure your yacht charter meets the needs of every guest.

While most charter yachts do not permit pets due to potential damage and hygiene considerations, select vessels welcome well-behaved animals on a case-by-case basis. These yachts may offer pet-friendly amenities, such as artificial grass areas for relief and shaded decks for comfort.

If you wish to bring your pet aboard, it is important to consult our team well in advance. We will help identify yachts with pet-friendly policies and coordinate all necessary arrangements. Please note that some yachts may require additional security deposits and relevant health documentation, including vaccinations and microchip records.

For a truly seamless experience, we recommend discussing your pet’s needs early in the charter planning process. Our team is committed to ensuring your furry companions enjoy a safe, comfortable, and memorable journey alongside all guests.

Absolutely. To ensure a seamless and luxurious experience, we offer bespoke transportation arrangements tailored to your preferences. Whether arriving by private jet, helicopter, or luxury vehicle, our dedicated team will coordinate all aspects of your journey. We collaborate with trusted partners to provide:

  • Private jet charters for direct access to exclusive airports, minimizing transit time and maximizing comfort.

  • Helicopter transfers, including landings on yachts equipped with helipads, for a truly elevated experience.

  • Luxury car services, offering chauffeur-driven vehicles to and from your yacht, ensuring comfort and style.

Our commitment is to handle every detail, allowing you to focus solely on enjoying your time aboard. Please contact our team to discuss your specific transportation needs, and we'll tailor a seamless itinerary that aligns with your schedule and preferences.

While not mandatory, tipping is a customary way to acknowledge the exceptional service provided by the yacht crew. Industry guidelines suggest a gratuity of 15–20% of the base charter fee, excluding taxes and the Advance Provisioning Allowance (APA). This amount is typically shared among the captain and crew, reflecting their professionalism and dedication throughout your voyage.

Gratuities are usually presented to the captain at the conclusion of the charter, who will ensure an equitable distribution among all crew members. While cash is most commonly used, some guests prefer bank transfers or other secure payment methods—our team can advise on the most convenient option for you.

Should you wish to adjust the gratuity to recognize exceptional service or specific contributions, this can be discussed directly with the captain or our team. Your thoughtful gesture is always appreciated and adds to a truly memorable yachting experience.

Smoking is generally prohibited indoors, including all cabins and staterooms, to maintain the yacht's pristine condition and guest comfort. However, many yachts designate specific outdoor areas, such as the aft deck or flybridge, where smoking is permitted. It's advisable to confirm the yacht's smoking policy with your charter broker prior to departure to ensure compliance and avoid any inconvenience.

Once aboard, please consult with the captain or crew to identify the designated smoking area. This ensures that all guests can enjoy their experience without disturbance.

While personal travel insurance is not mandatory, it is highly recommended to provide peace of mind and protection during your charter. We advise coverage that includes trip cancellation, medical emergencies, and emergency evacuation to safeguard against unforeseen circumstances.

Some yachts or regions may have specific insurance requirements, particularly for advanced bookings or during certain seasons. Reviewing your charter agreement’s Terms and Conditions will clarify any obligations and help ensure a seamless experience.

To guarantee the most suitable coverage, we recommend discussing your insurance needs with our team when planning your charter. This ensures that your journey is fully protected, allowing you to focus entirely on enjoying the luxury, comfort, and adventure of your yacht experience.

For further details, you can refer to the liability and insurance clause outlined in the Terms and Conditions.

In the event that a charter must be canceled or rescheduled due to adverse weather or unforeseen circumstances, our policies are guided by the Cancellation Policy and Force Majeure provisions outlined in your charter agreement.

We encourage all guests to review these sections for detailed guidance on cancellations, rescheduling, and any applicable fees. Our team is also available to discuss your situation and assist with alternative arrangements to ensure your experience remains seamless and enjoyable.

Upon meeting the captain on the day of the charter, you'll have the opportunity to engage in a conversation about the Your yacht charter itinerary is a collaborative and flexible process, designed to align with your preferences and the unique conditions of your chosen destination.

Pre-Charter Planning:
Prior to your departure, our team will engage with you to understand your interests, preferred destinations, and any special requests. This initial discussion helps in crafting a preliminary itinerary that reflects your desires.

Onboard Consultation:
Upon boarding, you'll meet with the captain to review and refine the itinerary. Considering factors such as weather conditions, local regulations, and your group's preferences, the captain will suggest optimal routes and activities, ensuring a seamless and enjoyable experience.

Flexibility and Spontaneity:
While a structured plan is beneficial, the beauty of a yacht charter lies in its flexibility. Should you wish to explore new opportunities or adjust plans during your journey, the crew is adept at accommodating changes, allowing for spontaneous adventures.

For those who prefer a more structured approach, we offer curated itineraries that highlight must-see destinations and activities. These serve as excellent starting points, which can be customized to suit your preferences.

Should you wish to delve deeper into planning your itinerary or have specific destinations in mind, please contact our team. We're here to ensure your journey is tailored to your expectations.

If you wish to extend your time aboard or adjust your route, the first step is to discuss your plans with the captain, who oversees the yacht’s operation and ensures the safety and comfort of all guests. The captain will assess the feasibility of your request, taking into account weather conditions, fuel availability, port schedules, and other operational factors, and propose suitable options.

For extending your charter, please inform your charter specialist as soon as possible. They will coordinate with the yacht’s management to check availability and secure approval from the captain. Additional costs may apply for fuel, port fees, provisions, or crew arrangements, depending on the extension.

For route modifications, the captain will guide you on the best alternatives to align with your preferences while maintaining safety and operational efficiency. Flexibility is key, as unforeseen circumstances such as weather or port restrictions may require minor adjustments.

We recommend discussing any changes early in the day, allowing the captain and crew to make seamless arrangements and ensure your experience remains effortless, luxurious, and memorable.

All yachts advertised by Mystique Yachts come fully staffed with a professional crew committed to providing an unparalleled onboard experience. From ensuring your comfort to anticipating every need, the crew’s expertise transforms your charter into a seamless and memorable journey.

Safety is always paramount. Every crew member is trained in First Aid and CPR, while captains often hold advanced medical certifications, enabling them to respond effectively to any situation. Yachts are equipped with a comprehensive array of lifesaving equipment, and many maintain telemedicine access, connecting to doctors onshore whenever needed.

Regular safety drills and preparedness routines ensure the crew is ready for any scenario, giving you the peace of mind to fully relax and immerse yourself in the luxury and freedom of your voyage.

Yes, most yachts advertised by Mystique Yachts are equipped with Wi-Fi, enabling you to stay connected during your journey. However, the quality and availability of the connection can vary based on the yacht's equipment and the cruising area.

Mobile Phone Service:

Regarding mobile phone service, it's advisable to check with your service provider to confirm coverage in the cruising destination. While some providers offer international roaming, service quality can be inconsistent, especially when the yacht is far from shore. In such cases, relying on the yacht's Wi-Fi for communication is recommended.

To ensure a seamless experience, please inform our team in advance if you require specific connectivity arrangements. We can assist in identifying yachts with enhanced connectivity options to meet your needs.

If you have further questions or need assistance with planning your itinerary, feel free to reach out.

Absolutely. Mystique Yachts offers the perfect setting for a wide range of events, from corporate gatherings and product launches to wedding proposals, receptions, birthdays, and milestone celebrations. We believe that events traditionally held on land can be elegantly elevated at sea.

Our team includes experienced event specialists who have worked extensively with ultra-high-net-worth clients. From curating bespoke décor and entertainment to coordinating catering and logistics, we handle every detail to ensure your celebration is flawless and unforgettable.

Contact our team to discuss your vision, and we’ll craft a tailor-made experience aboard one of our luxurious yachts, ensuring your event is truly extraordinary.

Absolutely. At Mystique Yachts, we understand that dining is an important part of the charter experience, and we are pleased to arrange fully kosher meal services for guests who observe kosher dietary laws.

Working with trusted kosher caterers, suppliers, and specialist chefs where available, we can tailor menus to meet your specific requirements, including certified kosher provisioning, kosher wines, Shabbat meals, and holiday dining traditions.

Whether you are planning a family vacation, celebration, corporate retreat, or multi-generational charter, our team will coordinate every detail to deliver a seamless and enjoyable kosher dining experience at sea.

Please note: The availability of certified kosher catering, products, and supervision may vary by destination and yacht. We recommend discussing your requirements with your charter specialist as early as possible.

Refer to this article for additional information.

The short answer is yes. Refunds are governed by the Terms and Conditions outlined in your signed charter agreement, which provide a detailed overview of eligibility, timelines, and any applicable conditions.

For any questions or guidance regarding your booking, our team is available to provide personalized support and ensure clarity throughout the process.

To register, select the "Login" tab in the menu bar and click on "Create Account." Enter your email address and choose a secure password. A verification email will be sent to confirm your registration. Once your account is activated, you can easily log in using your credentials. 

To reset your password, navigate to the login page and click on "Forgot password?".

Yes, many yachts advertised by Mystique Yachts can be chartered for less than a week, depending on availability and the yacht owner’s policies. Shorter charters offer flexibility for clients seeking a weekend getaway or a midweek escape.

Keep in mind that rates and availability may vary for shorter periods, and some yachts may have minimum charter durations. Our team is happy to guide you through the options and craft a tailored experience that fits your schedule.

At Mystique Yachts, we offer a curated selection of luxury vessels to suit every preference and occasion:

  • Motor Yachts: Ideal for those seeking speed and opulence, motor yachts provide spacious accommodations and extensive amenities.

  • Sailing Yachts: For the adventurous, sailing yachts offer a traditional maritime experience combined with modern comforts.

  • Catamarans: Featuring dual hulls, catamarans offer enhanced stability and ample deck space, perfect for relaxation and water activities.

  • Motorsailers: Blending the elegance of sailing with the power of motors, motorsailers provide versatility and comfort.

  • Explorer Yachts: Designed for long-range voyages, explorer yachts are equipped to navigate remote destinations with luxury and ease.

  • Superyachts & Megayachts: For those desiring the pinnacle of luxury, these expansive yachts offer unparalleled amenities and service.

Each yacht in our fleet is meticulously selected to ensure a premium experience, tailored to your specific desires. Our team is here to assist you in choosing the perfect vessel for your journey.

The charter rate covers the cost of hiring the yacht and its professional crew, ensuring an exceptional onboard experience tailored to your needs. Depending on the vessel, it typically includes:

  • Accommodation and use of all onboard facilities

  • Crew services, including captain, chef, and interior staff

  • Standard onboard amenities, such as Wi-Fi, water toys, and entertainment systems
Additional expenses, such as the Advanced Provisioning Allowance (APA), taxes, docking fees, and any special requests, are typically not included and will be outlined during the booking process.

Our team is happy to provide a detailed breakdown for each yacht to ensure complete clarity before your charter.

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