Booking your yacht charter is a breeze with us! Whether on our website or mobile app (compatible with both Android and iOS), follow these simple steps:

To secure your preferred yacht and dates, we advise making a yacht charter reservation at least six months in advance. Please note that some highly popular yachts may be fully booked up to a year ahead. Additionally, consider checking for any events scheduled during your charter period, as they could affect the availability of yachts. 

Our industry adheres to a standard practice where booking a 7-day charter incurs only a 6-day rate, with the 7th day provided as a complimentary bonus for our valued clients. Likewise, for a 2-week charter, a 12-day rate is applied. It's important to note that the implementation of this practice is subject to the discretion of the yacht owner and manager and may not be universally applied in all cases.

The  Advance Provisioning Allowance (APA), ranging from 30% to 40% of the charter fee, is an industry standard for daily and multi-day term charters.  The exact percentage may vary depending on the yacht and location.

The APA is collected from the client and allocated to the captain and crew for provisioning the yacht according to the client's preferences (for food and beverages, ). Additionally, it covers but not limited to fuel costs,  harbour fees and dockage , water toys, communications costs, delivery/re-delivery fees, laundry, extra taxes(etc.) throughout the charter.
The APA does not extend to expenses occurring beyond the scope of the yacht charter, including air travel, transportation to and from the yacht, onshore activities, and any extraordinary requests or lavish purchases made by guests.
In the unlikely event that expenses surpass the agreed APA amount during the trip, additional funds may need to be provided during the charter. Nonetheless, such occurrences are infrequent, as seasoned charter crews excel in effectively managing the APA.
Upon disembarkation,  the crew will provide a detailed breakdown of the expenses incurred, and any remaining funds in the APA can be returned to the client via a wire transfer , or the client may choose to apply the remaining amount towards the crew gratuity.

In addition to the base charter price and APA, you may encounter additional charges such as VAT (Tax), local taxes, bank transactions, and administrative fees.

To confirm your booking with Mystique Yachts:

a) For total amounts up to 999,999 EUR, please ensure full payment, including the Advance Provisioning Allowance (APA), taxes, and fees, is made at the time of booking. Payments are accepted via our secure online portal. For detailed information on payments, cancellations, and refunds, kindly refer to our Terms and Conditions policy.

b) For amounts exceeding 999,999 EUR, including the Advance Provisioning Allowance (APA), taxes, and fees, our system will automatically split the total charge in half. The first half will serve as a deposit for the booking, and the second half will be collected no later than 60 days before the charter begins. Payments are accepted via our secure online portal. For detailed information on payments, cancellations, and refunds, kindly refer to our Terms and Conditions policy. 

At Mystique Yachts, we prioritize your privacy. Rest assured, no sensitive bank information is stored in our system. Neither we nor our employees have access to any of your payment details. Our commitment to security is demonstrated by our trusted and reputable bank partners who handle all credit card information with the utmost care, ensuring compliance with the strictest PCI requirements.

The yacht's chef and interior team will handle all the provisions for the yacht. Prior to the charter date, you'll be sent a menu preference questionnaire to convey your preferences to the crew. The Advanced Provisioning Allowance (APA) is an upfront payment incorporated into the charges, intended to cover expenses like the menu, fuel, dockage, and more.

We're delighted to accommodate any additional requirements whenever feasible. Feel free to contact our team if you have any inquiries.

We guarantee boredom is not an option on a Superyacht. In addition to the evident activities like swimming, relaxation, and savoring breathtaking views, you and your guests can engage in a variety of amenities such as a gym, spa, wellness facilities, cinema, water jets, and toys, along with opportunities for food and wine tasting.

Many yachts also feature a helipad. For specific details, please refer to the yacht's page, and feel free to contact us if you have any inquiries.

We aim for your experience to be hassle-free, handling all necessary arrangements. Feel free to bring any additional supplies you may need, and our team is readily available to address any inquiries.

For international travel, remember to pack your passport and, if necessary, visas when visiting locations outside your home country.

It's important to note that on many yachts, wearing shoes aboard is not permitted. This policy is in place to maintain the boat facilities and prevent damage. Some yachts may allow boat shoes, provided they are new and exclusively worn during the charter.

Typically, yachts are designed to accommodate a maximum of 12 guests, adhering to local coast guard regulations.

If your party exceeds this limit, kindly contact our team. We'll be happy to help you explore yachts that can accommodate a larger number of guests or discuss alternative options.

There is no age restriction. The love for the sea is an inclusive experience suitable for everyone, and it can be particularly enjoyable for younger family members. Children and elderly individuals are warmly welcomed on board the yacht, with the added benefit that some yachts even offer onboard nannies.

Should you desire to bring your pet along, kindly contact our team, and we can work together to accommodate this request in accordance with the yacht's policy.

Mystique Yachts features a skilled team of experts ready to assist with your requirements for private jets, helicopters, and luxury car pick-up and drop-off. If this option appeals to you, please don't hesitate to contact one of our team members.

While not obligatory, it is customary to leave a gratuity for the crew and the captain at the conclusion of a charter. The suggested amount typically hovers around 15% of the charter fee. The captain will ensure that any additional tips are distributed equitably among the crew.

Typically, smoking is not allowed on most yachts, and it is strictly prohibited in any cabins or staterooms. Yachts typically designate a specific smoking area on the deck or flybridge. Feel free to contact us for confirmation, and consider discussing this with your captain on the day of the trip for double-checking.

Mystique Yachts does not provide guidance on insurance or adherence to specific regulations and requirements, as these can vary by location. The responsibility and decision regarding insurance rest with you as the client. However, it is recommended that you consider obtaining personal travel insurance, which may offer coverage for accidents, trip cancellations, etc. For further details, you can refer to the liability and insurance clause outlined in the Terms and Conditions.

Please refer to our Cancellation Policy and Force Majure pages.

Upon meeting the captain on the day of the charter, you'll have the opportunity to engage in a conversation about the optimal route and your desired destinations. Taking into account factors such as weather conditions, location, and your personal preferences, the captain can suggest various options. Feel free to contact our team in advance if you wish to delve deeper into discussing your itinerary.

Any modifications to the route should be discussed with the captain, as they are in the best position to assess the feasibility of the request and propose suitable options.

If you decide to extend your stay, it's essential to inform your charter specialist to check the availability of the yacht and obtain approval from the captain.

Every yacht is equipped with a team of skilled professionals to cater to your requests and ensure a delightful journey.

All crew members undergo training in First Aid and CPR. Additionally, certain crew members, such as captains, possess advanced medical training. Yachts are also equipped with a comprehensive range of lifesaving equipment, and many have telemedicine contracts that provide access to doctors onshore.

Most yachts provide Wi-Fi. Feel free to contact our team if you want to confirm this beforehand. Regarding mobile phone service, it's advisable to check with your service provider to confirm coverage in the cruising destination.

A multitude of events can be hosted on a superyacht, ranging from corporate business gatherings to wedding proposals, receptions, and celebrations such as birthdays and retirements. Mystique Yachts embraces the idea that events traditionally held on land can also be accommodated at sea.

Our team comprises event specialists with expertise gained from working with UHNW individuals. Reach out to us, and we would be delighted to help you organize your special and unforgettable moments.

The short answer is YES but but kindly consult our Terms and Conditions policy for a comprehensive overview of the regulations governing refunds.

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