Terms and Conditions

1.1 Reservations can be secured through the Mystique Yachts Ltd website(s), mobile application(s), by phone, email, or in-person consultation with our experienced and trustworthy Chartering Specialists.

1.2 All bookings are subject to confirmation by the yacht owner or charter company. Once confirmed, this forms a legally binding agreement between the client and Mystique Yachts Ltd.

1.3 To secure a booking, a deposit as specified for the selected yacht is required. The remaining balance, including the Advanced Provisioning Allowance (APA), VAT, and administration fees, must be settled prior to the start of the charter, following the payment schedule outlined in the charter agreement. Upon receipt of the deposit, a confirmation will be issued, and the client is required to sign the charter agreement to formalize the booking.

2.1 Payments may be made via bank transfer, debit/credit card, or, where applicable, cryptocurrency transactions, all conducted in compliance with relevant legal and financial regulations. 

3.1 Client-Initiated Cancellations
All client-initiated cancellations must be communicated in writing and formally acknowledged by the charter company. Failure to provide proper notice may be treated as a cancellation without notice, and no refund will be issued.

3.2 Cancellation Terms
Cancellations are as outlined in the signed charter agreement. The agreement will specify any applicable timelines, fees, and refund conditions. Clients are encouraged to review the charter agreement carefully, and our team is available to provide guidance or clarification regarding cancellation policies.

3.3 Unforeseen Circumstances (Force Majeure)
In the event of unforeseen circumstances, such as severe weather, mechanical issues, or other factors beyond our control, the charter may be cancelled or rescheduled. Resolution will be as specified in the signed charter agreement, which may include a full refund (excluding administration fees) or alternative charter dates. Our team will work closely with clients to ensure a seamless and professional resolution.

4.1 Agreement to Charter Terms
By confirming a booking and proceeding with payment, the client acknowledges and agrees that all charter arrangements, rights, and obligations are governed by the terms set forth in the signed Charter Agreement for the selected yacht. These Terms & Conditions serve as a general framework and do not supersede the specific provisions outlined in the Charter Agreement, which remains the legally binding document between the client, the yacht owner, and Mystique Yachts Ltd.

4.2 Provision of Guest and Itinerary Information
To ensure a smooth and personalized experience, clients must provide complete and accurate information regarding passenger details, identification documents, itinerary preferences, and any special requirements at least 48 hours prior to embarkation. Failure to provide the necessary information within this timeframe may result in operational delays or, in some cases, cancellation of the charter without refund.

4.3 Issuance and Execution of the Charter Agreement
Upon booking confirmation, Mystique Yachts Ltd will issue a Charter Agreement via electronic mail for review and signature. This document outlines the precise terms of the charter, including payment schedules, cancellation policies, insurance, and operational guidelines. The signed Charter Agreement, along with the payment of the required deposit, will serve as the final confirmation of the booking. 

5.1 Definition and Purpose
Prior to the commencement of the charter, the client shall remit an Advanced Provisioning Allowance (APA), also referred to as a security deposit, as stipulated in the Charter Agreement. The APA is designed to cover operational and incidental expenses incurred during the charter, which may include, but are not limited to, fuel consumption, food and beverages, port and marina fees, communications, shore power, and any special requests or activities.

The APA amount is typically 30–40% of the base charter fee, though the exact percentage will be specified in the signed Charter Agreement, reflecting the yacht’s class, itinerary, and cruising region.

5.2 Settlement and Reconciliation
At the conclusion of the charter, the captain shall provide a detailed accounting of all expenditures incurred throughout the voyage. Any unused balance of the APA will be refunded to the client within a reasonable timeframe. Conversely, should expenses exceed the original deposit, the client agrees to settle any outstanding amount prior to disembarkation. 

6.1 Guest Information
At the time of booking, the client must provide accurate and complete details for all guests, including full names, ages, and any relevant medical or dietary information if applicable. This information is required for compliance with maritime safety regulations and to ensure a seamless embarkation process.

6.2 Compliance and Conduct
Throughout the charter, the client and all guests must adhere to all applicable safety regulations, maritime laws, customs, and the captain’s instructions. In addition, the client agrees to comply with all terms, policies, and operational requirements outlined in the signed Charter Agreement, which forms the governing contract for the voyage.

6.3 Liability for Damages
The client shall be financially liable for any damage, loss, or excessive wear caused to the yacht, its furnishings, or equipment through negligence, misuse, or misconduct by the client or their guests. Any such damages may be deducted from the Advanced Provisioning Allowance (APA) or billed separately.

6.4 Passenger Conduct and Safety
The client assumes full responsibility for the behaviour, conduct, and safety of all guests onboard throughout the charter period. All passengers must comply with safety briefings and operational instructions provided by the crew at embarkation and during the voyage.

6.5 Captain’s Authority
The client acknowledges that the captain retains ultimate authority over the yacht, including all matters related to navigation, safety, and itinerary adjustments. The captain’s decisions are final and binding, and may include changes to the route or schedule based on weather conditions, safety concerns, or port restrictions.

6.6 Special Terms and Provisions
Any special requests, custom arrangements, or specific terms—including but not limited to pet policies, smoking permissions, event hosting, or extended cruising routes—shall be governed by the provisions outlined in the signed Charter Agreement. In the event of any discrepancy between these Terms & Conditions and the Charter Agreement, the Charter Agreement shall prevail.

7.1 Yacht Standards and Seaworthiness
Mystique Yachts Ltd, or the yacht’s managing company, is responsible for ensuring that each yacht is fully equipped, seaworthy, and compliant with all applicable international and local maritime safety regulations. All yachts shall be maintained to the highest standards of operational performance and presentation.

7.2 Condition and Presentation
Prior to embarkation, the yacht shall be delivered to the client in a clean, fully serviced, and well-maintained condition, with all essential systems, amenities, and equipment in proper working order. Any known issues affecting the yacht’s operation or safety will be disclosed to the client in advance, in accordance with the signed Charter Agreement.

7.3 Professional Crew
Mystique Yachts ensures that every yacht advertised and operated under its management is manned by a qualified, competent, and experienced crew. The crew shall possess comprehensive knowledge of the yacht, its equipment, and the designated cruising area, and will conduct themselves with the utmost professionalism to ensure an exceptional charter experience.

7.4 Substitution Clause
In the unlikely event that the originally booked yacht becomes unavailable due to unforeseen circumstances such as mechanical failure, damage, or force majeure, Mystique Yachts reserves the right to provide a substitute yacht of comparable size, quality, and amenities, or offer alternative charter dates, as outlined in the signed Charter Agreement.

8.1 Force Majeure Events
Mystique Yachts Ltd shall not be held liable for any failure or delay in the performance of its obligations arising from events beyond its reasonable control, hereafter referred to as force majeure. Such events may include, but are not limited to, acts of nature (storms, earthquakes, floods), war, terrorism, civil unrest, pandemics, government restrictions, port closures, labor disputes, or mechanical failures beyond reasonable prevention or foresight.

8.2 Remedies and Client Options
In the event of a force majeure, Mystique Yachts Ltd shall make all reasonable efforts to offer an alternative yacht, reschedule the charter, or provide a refund, as detailed in the signed Charter Agreement. Any refund or rescheduling shall be subject to the terms mutually agreed upon in that agreement.

8.3 Limitation of Liability
Mystique Yachts Ltd shall not be held responsible for any indirect, incidental, or consequential losses, including travel disruptions, accommodation costs, or loss of enjoyment, arising from the occurrence of a force majeure event or other circumstances beyond its control.

9.1 Client Insurance Requirements
It is the responsibility of the client to obtain comprehensive personal travel insurance that provides coverage for unforeseen circumstances, including but not limited to charter cancellation, medical emergencies, personal injury, loss or damage to personal belongings, and travel interruptions. This insurance should extend to all guests in the client’s party for the full duration of the charter.

9.2 Yacht Insurance Coverage
All yachts chartered or promoted by Mystique Yachts Ltd are insured by the respective yacht owner or managing company with standard marine insurance policies, including hull and machinery, third-party liability, and passenger coverage. However, this insurance does not cover the client’s personal belongings or liabilities.
The client remains responsible for any loss, damage, or liability caused by their actions, negligence, or those of their guests during the charter period.

9.3 Indemnification
The client agrees to indemnify and hold Mystique Yachts Ltd, its affiliates, employees, and agents harmless from and against any and all claims, damages, liabilities, or expenses arising from the use of the yacht, except where such loss or damage is directly attributable to the proven negligence or willful misconduct of Mystique Yachts Ltd.

9.4 Client Responsibility for Damages
The client assumes financial responsibility for any damages to the yacht, its equipment, or third-party property resulting from their negligence, misuse, or misconduct during the charter. Any such costs shall be deducted from the Advanced Provisioning Allowance (APA) or security deposit, as applicable.

10.1 Applicable Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to conflict of law principles.

10.2 Charter Agreement Jurisdiction
The Charter Agreement shall be governed by the laws of the jurisdiction in which the yacht is registered, or as otherwise specified within the agreement. This ensures alignment with international maritime regulations applicable to that specific vessel.

10.3 Dispute Resolution
In the event of any dispute, claim, or disagreement arising out of or in connection with the Charter Agreement or these Terms and Conditions, both parties shall first seek to resolve the matter amicably through good-faith negotiation or mediation.
If a resolution cannot be reached, the dispute shall be submitted to the competent courts of the relevant jurisdiction as stipulated in the signed Charter Agreement.

10.4 Language
All proceedings, correspondence, and contractual documents related to these Terms and the Charter Agreement shall be conducted in the English language, which shall be deemed the authoritative version for interpretation purposes.

11.1 Personal Use Only
Clients and visitors are authorized to access and use the Mystique Yachts Ltd website(s) for personal, non-commercial purposes. Downloading or printing materials is permitted only for personal use, and any modification, adaptation, or redistribution of content is strictly prohibited without our explicit prior written consent.

11.2 Ownership of Content
All materials on this website, including text, graphics, images, videos, and logos, are protected under copyright, trademark, and other intellectual property laws and are either owned by Mystique Yachts Ltd or licensed to us by third parties. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

11.3 Third-Party Monitoring
We may engage trusted third-party service providers to monitor, analyze, and improve website usage, user experience, and performance. Any data collected is handled in accordance with our Privacy Policy.

11.4 Prohibition on Reproduction
Except as expressly permitted under these Terms and Conditions, no portion of the website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed without our prior written authorization.

11.5 Responsible Use
By accessing and using this website, users agree to do so responsibly and refrain from engaging in any activity that is unlawful, harmful, or offensive, including but not limited to spamming, hacking, distributing malware, or infringing intellectual property rights.

12.1 Binding Agreement
By accessing or using the Mystique Yachts Ltd website(s), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as any policies referenced herein. Continued use of the website constitutes your acceptance of any updates or modifications to these Terms. 

13.1 Consent and Compliance
Mystique Yachts Ltd is committed to protecting your privacy and handling your personal data in accordance with our Privacy Policy. By accessing or using this website, you acknowledge that you have read, understood, and consent to the collection, processing, and storage of your personal information as described in the Privacy Policy.

14.1 "As Is" Basis
The Mystique Yachts Ltd website is provided on an “as is” basis. While we strive to ensure that all content is accurate, complete, and up to date, we make no warranties or representations regarding its accuracy, reliability, or suitability for any particular purpose.
Mystique Yachts Ltd shall not be held liable for any errors, omissions, or damages—direct, indirect, or consequential—arising from the use of this website or reliance on its content.

15.1 Third-Party Websites
For your convenience, the Mystique Yachts Ltd website may contain links to external websites. These links are provided solely for informational purposes. Mystique Yachts Ltd does not endorse, control, or assume responsibility for the content, privacy practices, or security of any third-party websites. Accessing or using these external sites is entirely at your own risk.

16.1 Right to Suspend or Terminate
Mystique Yachts Ltd reserves the right to suspend or terminate your access to this website at any time, without prior notice, in the event of a breach of these Terms and Conditions or engagement in any activity that may adversely affect the website, its functionality, or other users.