Privacy Policy

Personal Information You Disclose to Us

In Short: We collect personal information that you voluntarily provide to us when interacting with our Services.

We may collect information when you:

• Register on our website or mobile app

• Express interest in our products or services

• Participate in activities on the Services

• Contact us directly
  
  

Types of Personal Information Collected:

• Basic Information: Name, email address, phone number, account password

• Social Media Login Data: If you register using social media accounts (Facebook, Google, Apple), we collect data in accordance with the social platform’s permissions

• Application Data: If you use our mobile app, we may collect:

  • Geolocation Information for location-based services (opt-in; adjustable in device settings)

  • Device Access: Permissions granted for reminders, calendar, messages, or social accounts

  • Device & Application Data: Device ID, OS version, browser type, IP address, system configuration, and usage activity

  • Push Notifications: Optional alerts, which you can disable in settings

All information you provide must be accurate, complete, and updated when changes occur.

Information Automatically Collecte

In Short: Certain information is collected automatically when you use our Services.

We may collect data such as:

• Log and Usage Data: IP address, browser type, device details, pages visited, timestamps, errors, and interactions with features

• Device Data: Hardware model, operating system, ISP/mobile carrier, location (based on IP or GPS), device and application identifiers

• Location Data: Precise or approximate location from your device; can be disabled in device settings, though some features may not function
  

Automatic data collection is primarily used to:

• Maintain the security and operation of our Services

• Perform troubleshooting and diagnostics

• Support internal analytics and reporting

We also use cookies and similar technologies to enhance user experience and functionality.

Communications and Subscriptions

Subscribing: By subscribing to newsletters or updates, you consent to receive communications from Mystique Yachts. We collect your name and email solely to deliver the subscribed content.

Unsubscribing: You may opt out at any time via the “Unsubscribe” link in emails or by contacting us directly. Once unsubscribed, your information will be removed from our mailing list.

How We Use Your Information

In Short: We process your personal information to provide, improve, and manage our Services, communicate with you, ensure security and fraud prevention, and comply with applicable laws. With your consent, we may also use your information for other purposes.

Depending on your interactions with our Services, we may process your information for the following purposes:

1. Account Management: Facilitate account creation, authentication, and maintenance to ensure your account remains secure and operational.

2. Service Delivery: Provide the requested yacht charter services efficiently and accurately.

3. Customer Support: Respond to inquiries, solve potential issues, and ensure a seamless experience.

4. Administrative Communications: Send important updates about our products, services, policies, or Terms and Conditions.

5. Order Fulfillment: Manage bookings, payments, returns, exchanges, and related transactions.

6. Feedback Requests: Collect feedback to enhance our Services and understand your experience.

7. Marketing Communications: Send promotional materials in line with your preferences. You may opt out at any time.

8. Targeted Advertising: Deliver personalized content and offers tailored to your interests, location, or preferences.

9. Security and Fraud Prevention: Protect our Services, users, and systems from unauthorized access, fraud, or other security risks.

10. Usage Analytics: Identify trends and insights to improve the performance, functionality, and user experience of our Services.

11. Marketing Effectiveness: Measure the success of campaigns and tailor future promotions to be relevant and valuable to you.

Legal Bases for Processing Personal Information

In Short: We process your personal information only when necessary and when we have a valid legal reason under applicable law. This may include obtaining your consent, fulfilling contractual obligations, complying with legal requirements, protecting your rights, or pursuing our legitimate business interests.

For Users in the EU or UK

Under the General Data Protection Regulation (GDPR) and UK GDPR, we must explain the legal bases for processing your personal information. We rely on the following:

1. Consent: We may process your personal information if you have explicitly agreed to a specific purpose. You can withdraw consent at any time.

2. Performance of a Contract: Processing may be necessary to fulfill our contractual obligations to you, such as providing yacht charter services or assisting you prior to entering a contract.

3. Legitimate Interests: We may process your data when it supports legitimate business purposes and does not override your rights, including:

   • Sending information about offers, promotions, or events

   • Delivering personalized content and advertising

   • Analyzing usage trends to improve our Services

   • Supporting marketing and customer engagement

   • Detecting and preventing fraud

   • Enhancing user experience

4. Legal Obligations: We may process your data to comply with legal requirements, cooperate with authorities, exercise or defend legal rights, or use information as evidence in legal proceedings.

5. Vital Interests: Processing may be necessary to protect your life, the life of others, or prevent serious harm.
   

For Users in Canada

In Canada, processing generally requires express or implied consent. You may withdraw your consent at any time. In certain exceptional cases, we may process information without consent, including:

• Protecting an individual’s interests when consent cannot be obtained timely

• Fraud detection and prevention

• Identifying or assisting injured, ill, or deceased individuals and contacting next of kin

• Suspected financial abuse or legal violations

• Investigations where obtaining consent would compromise accuracy or availability of information

• Processing information generated during employment, business, or professional activities consistent with its original purpose

• Using publicly available information as permitted by regulations

How We Share Your Information

In Short: We may share your personal information in specific situations or with certain categories of trusted third parties to ensure you receive seamless and high-quality yacht charter services.

Third-Party Service Providers

We may share your data with carefully selected vendors, service providers, contractors, or agents (“third parties”) who perform services on our behalf. These third parties are bound by strict contractual obligations to:

• Use your personal information only as instructed by Mystique Yachts

• Maintain confidentiality and safeguard your information

• Refrain from sharing your data with others

• Retain your information only for the period we specify

Common categories include:

• Ad Networks

• Cloud Computing Services

• Communication & Collaboration Tools

• Data Analytics Services

• Performance Monitoring Tools

• Sales & Marketing Tools

• Social Networks

• User Account Registration & Authentication Services

• Website Hosting Providers

• Affiliate Marketing Programs
  

Other Sharing Situations

1. Business Transfers: In the event of a merger, acquisition, sale of assets, or financing, we may share or transfer your personal information to the relevant entity.

2. Google Maps Platform APIs: We may use certain APIs (e.g., Google Maps API, Places API) to enhance your experience, which may involve storing your location data temporarily (“cache”). You may revoke consent at any time by contacting us.

3. Affiliates: We may share your information with our affiliates, which include subsidiaries, joint venture partners, or other entities under common control. All affiliates are required to comply with this Privacy Policy.

4. Business Partners: We may share your information with selected business partners to offer you additional products, services, or promotions relevant to your charter experience.

In Short: We may use cookies and other tracking technologies to enhance your experience and gather information about your interactions with our website and services.

We may employ cookies, web beacons, pixels, and similar technologies to collect and store information when you access our website or mobile applications. These tools help us:

• Understand how visitors use our services

• Personalize content and features for a more seamless user experience

• Analyze user demographics, interests, and behavior

We utilize Google Analytics with Google signals enabled, which allows us to collect aggregated data linked to users who have opted in to Ads Personalization in their Google accounts.

In compliance with applicable data protection laws, we process this data only with your consent. You have the right to opt-out or manage cookie preferences at any time.

For detailed information about the types of cookies we use, their purposes, and instructions to refuse or manage cookies, please refer to our Cookie Notice.

Social Media Login Data

In Short: If you register or log in using a social media account, we may receive certain information about you from the provider.

Our Services allow you to register and log in using third-party social media accounts such as Facebook, Gmail, or Apple. When you choose this option, we may receive profile information from your social media provider. This information typically includes:

• Your name

• Your email address

The data we receive is used solely for purposes described in this Privacy Policy or as otherwise communicated to you through our Services.

Please note: We do not control, and cannot be held responsible for, how your social media provider may use your information. We strongly recommend reviewing your provider’s privacy policy to understand:

• How they collect, use, and share your information

• How you can adjust your privacy preferences on their platform

Data Retention

In Short: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

We will keep your personal information only for as long as it is needed to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Certain laws, such as those relating to taxation or accounting, may require us to retain information for a longer period.

Once your information is no longer required for legitimate business purposes, we will:

• Delete or anonymize it, or

• If deletion is not immediately possible (e.g., stored in backup archives), securely isolate it from further processing until deletion is feasible

This ensures that your data is handled responsibly and in line with privacy regulations.

Data Security

In Short: We implement robust organizational and technical measures to protect your personal information.

At Mystique Yachts, safeguarding your personal information is a top priority. We employ industry-standard security protocols and organizational measures to protect the data we process from unauthorized access, disclosure, alteration, or destruction.

However, no system can guarantee absolute security. Electronic transmissions over the Internet and data storage technologies carry inherent risks, and we cannot guarantee that unauthorized third parties—such as hackers or cybercriminals—will never bypass our safeguards.

While we take all reasonable precautions to protect your personal information, transmission and storage of data occur at your own risk. We recommend accessing our Services from secure devices and networks to maximize your safety.

Children’s Privacy

In Short: Mystique Yachts does not knowingly collect personal data from, or market to, individuals under 18 years of age.

Our Services are intended for use by adults. By using our Services, you confirm that you are at least 18 years old, or that you are the parent or legal guardian of a minor and consent to such minor’s use of our Services.

If we become aware that personal information has been collected from a user under the age of 18, we will deactivate the account and take reasonable steps to securely delete such information from our records.

Should you become aware of any personal data we may have inadvertently collected from children under 18, please contact us immediately at info@mystiqueyachts.com, and we will take prompt action.

Your Privacy Rights

In Short: Depending on your location, including the European Economic Area (EEA), United Kingdom (UK), Canada, or Switzerland, you have rights that allow you to access, manage, and control your personal information.

Access, Correction, and Deletion:
You may request to:

• Access a copy of the personal information we hold about you

• Correct or update inaccurate information

• Request the deletion of your personal information

• Restrict how we process your personal information

• Request data portability where applicable
  

Objecting to Processing:
In certain circumstances, you may object to the processing of your personal information.

Withdrawing Consent:
If we process your personal information based on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing before withdrawal or processing based on other lawful grounds.

Complaints:

• EEA / UK: You may contact your local data protection authority

• Switzerland: Contact the Federal Data Protection and Information Commissioner
  

Marketing Preferences:
You can unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us at info@mystiqueyachts.com. Service-related communications necessary for account administration will continue.

Account Management:
You may review, update, or terminate your account at any time through your account settings or by contacting us. Upon termination, your information will be deactivated or deleted from active databases, though some data may be retained for legal or regulatory purposes, fraud prevention, or troubleshooting.

Cookies & Tracking:
You can manage or disable cookies in your browser settings, but doing so may affect certain features of our Services. You may also opt out of interest-based advertising where applicable.

Contact Us:
For any inquiries about your privacy rights or data, please email info@mystiqueyachts.com. 

Do-Not-Track (DNT) Signals

Most web browsers, mobile operating systems, and applications offer a Do-Not-Track (DNT) option, allowing you to signal your preference not to have your online browsing activities monitored.

At present, there is no universally accepted standard for recognizing or implementing DNT signals. Consequently, Mystique Yachts does not respond to DNT browser signals or any automated mechanism that communicates a preference not to be tracked.

Should a standardized approach for online tracking be adopted in the future that requires compliance, we will update this Privacy Notice accordingly and inform you of any changes.

California Privacy Rights (CCPA)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) regarding your personal information.

Categories of Personal Information We Collect

In the past 12 months, we have collected personal information in the following categories:

• Identifiers: Name, alias, postal address, phone number, email, account name, IP address
  

• Customer Records Information: Education, employment, financial information
  

• Commercial Information: Transaction history, purchase details, payment information
  

• Internet or Network Activity: Browsing history, online behavior, interactions with our services
  

• Geolocation Data: Device location
  

• Professional/Employment Information: Business contact details, work history, professional qualifications
  

• Inferences: Profiles derived from collected personal information
  

We do not collect sensitive personal information, biometric data, or student records from California residents.

How We Use and Share Your Personal Information

Mystique Yachts may use your personal information to:

• Provide and improve our services, including customer support and account management
  

• Communicate important updates about our services or your account
  

• Deliver marketing and promotional communications (with your consent)
  

• Display targeted advertising via cookies, pixels, and other tracking technologies
  

• Work with service providers such as ad networks, analytics providers, and user authentication services
  

Note: We do not sell your personal information. In the past 12 months, no personal information has been sold.

Your Rights as a California Resident

You have the right to:

• Request Access / Know: Ask which personal information we collect, use, or share
  

• Request Deletion: Ask us to delete your personal information, subject to legal exceptions (e.g., fraud prevention, legal obligations)
  

• Opt-Out of Sharing for Marketing: While we do not sell data, you may opt out of sharing with third parties for marketing purposes
  

• Non-Discrimination: Exercising your privacy rights will not result in discrimination
  

• Limit Use of Sensitive Data: We do not process sensitive personal information
  

Verification Process

To exercise your rights, we may need to verify your identity. This may include confirming information already in our system or requesting additional details. Any information provided for verification is deleted once the process is complete.

Authorized Agents

You may authorize an agent to submit requests on your behalf. Requests from agents without proof of authorization may be denied.

Submitting Requests or Complaints

To exercise your rights or for any concerns regarding your personal information, please contact us at:

Email: info@mystiqueyachts.com

We will respond in accordance with applicable privacy laws.

Updates to This Privacy Notice

In short: Yes, we may update this notice to remain compliant with applicable laws and regulations.

We may revise this privacy notice from time to time. Each update will be indicated by a revised date, and the updated version will take effect immediately upon being posted on our website.

If we make material changes to this privacy notice, we encourage you to review it regularly to stay informed about how we collect, use, and protect your personal information.