Privacy Policy

Personal Information You Disclose to Us

In Short: We collect personal information that you voluntarily provide to us when interacting with our Services.

We may collect information when you:

• Register on our website or mobile app

• Express interest in our products or services

• Participate in activities on the Services

• Contact us directly
  
  

Types of Personal Information Collected:

• Basic Information: Name, email address, phone number, account password

• Social Media Login Data: If you register using social media accounts (Facebook, Google, Apple), we collect data in accordance with the social platform’s permissions

• Application Data: If you use our mobile app, we may collect:

  • Geolocation Information for location-based services (opt-in; adjustable in device settings)

  • Device Access: Permissions granted for reminders, calendar, messages, or social accounts

  • Device & Application Data: Device ID, OS version, browser type, IP address, system configuration, and usage activity

  • Push Notifications: Optional alerts, which you can disable in settings

All information you provide must be accurate, complete, and updated when changes occur.

Information Automatically Collected

In Short: Certain information is collected automatically when you use our Services.

We may collect data such as:

• Log and Usage Data: IP address, browser type, device details, pages visited, timestamps, errors, and interactions with features

• Device Data: Hardware model, operating system, ISP/mobile carrier, location (based on IP or GPS), device and application identifiers

• Location Data: Precise or approximate location from your device; can be disabled in device settings, though some features may not function
  
  

Automatic data collection is primarily used to:

• Maintain the security and operation of our Services

• Perform troubleshooting and diagnostics

• Support internal analytics and reporting

We also use cookies and similar technologies to enhance user experience and functionality.

Communications and Subscriptions

Subscribing: By subscribing to newsletters or updates, you consent to receive communications from Mystique Yachts. We collect your name and email solely to deliver the subscribed content.

Unsubscribing: You may opt out at any time via the “Unsubscribe” link in emails or by contacting us directly. Once unsubscribed, your information will be removed from our mailing list.

1. Account Management: Facilitate account creation, authentication, and maintenance to ensure your account remains secure and operational.
   
   
2. Service Delivery: Provide the requested yacht charter services efficiently and accurately.
   
   
3. Customer Support: Respond to inquiries, solve potential issues, and ensure a seamless experience.
   
   
4. Administrative Communications: Send important updates about our products, services, policies, or Terms and Conditions.
   
   
5. Order Fulfillment: Manage bookings, payments, returns, exchanges, and related transactions.
   
   
6. Feedback Requests: Collect feedback to enhance our Services and understand your experience.
   
   
7. Marketing Communications: Send promotional materials in line with your preferences. You may opt out at any time.
   
   
8. Targeted Advertising: Deliver personalized content and offers tailored to your interests, location, or preferences.
   
   
9. Security and Fraud Prevention: Protect our Services, users, and systems from unauthorized access, fraud, or other security risks.
   
   
10. Usage Analytics: Identify trends and insights to improve the performance, functionality, and user experience of our Services.
    
    
11. Marketing Effectiveness: Measure the success of campaigns and tailor future promotions to be relevant and valuable to you.

1. Consent: We may process your personal information if you have explicitly agreed to a specific purpose. You can withdraw consent at any time.
   
   
2. Performance of a Contract: Processing may be necessary to fulfill our contractual obligations to you, such as providing yacht charter services or assisting you prior to entering a contract.
   
   
3. Legitimate Interests: We may process your data when it supports legitimate business purposes and does not override your rights, including:
   • Sending information about offers, promotions, or events
   • Delivering personalized content and advertising
   • Analyzing usage trends to improve our Services
   • Supporting marketing and customer engagement
   • Detecting and preventing fraud
   • Enhancing user experience
     
     
4. Legal Obligations: We may process your data to comply with legal requirements, cooperate with authorities, exercise or defend legal rights, or use information as evidence in legal proceedings.
   
   
5. Vital Interests: Processing may be necessary to protect your life, the life of others, or prevent serious harm.
   
   

• Protecting an individual’s interests when consent cannot be obtained timely
• Fraud detection and prevention
• Identifying or assisting injured, ill, or deceased individuals and contacting next of kin
• Suspected financial abuse or legal violations
• Investigations where obtaining consent would compromise accuracy or availability of information
• Processing information generated during employment, business, or professional activities consistent with its original purpose
• Using publicly available information as permitted by regulations

• Use your personal information only as instructed by Mystique Yachts
• Maintain confidentiality and safeguard your information
• Refrain from sharing your data with others
• Retain your information only for the period we specify

• Ad Networks
• Cloud Computing Services
• Communication & Collaboration Tools
• Data Analytics Services
• Performance Monitoring Tools
• Sales & Marketing Tools
• Social Networks
• User Account Registration & Authentication Services
• Website Hosting Providers
• Affiliate Marketing Programs

1. Business Transfers: In the event of a merger, acquisition, sale of assets, or financing, we may share or transfer your personal information to the relevant entity.
2. Google Maps Platform APIs: We may use certain APIs (e.g., Google Maps API, Places API) to enhance your experience, which may involve storing your location data temporarily (“cache”). You may revoke consent at any time by contacting us.
3. Affiliates: We may share your information with our affiliates, which include subsidiaries, joint venture partners, or other entities under common control. All affiliates are required to comply with this Privacy Policy.
4. Business Partners: We may share your information with selected business partners to offer you additional products, services, or promotions relevant to your charter experience.

• Understand how visitors use our services
  
  
• Personalize content and features for a more seamless user experience
  
  
• Analyze user demographics, interests, and behavior
  
  

• Your name
• Your email address

• How they collect, use, and share your information
• How you can adjust your privacy preferences on their platform
  
  

• Delete or anonymize it, or
• If deletion is not immediately possible (e.g., stored in backup archives), securely isolate it from further processing until deletion is feasible

• Access a copy of the personal information we hold about you
• Correct or update inaccurate information
• Request the deletion of your personal information
• Restrict how we process your personal information
• Request data portability where applicable
  
  

• EEA / UK: You may contact your local data protection authority
• Switzerland: Contact the Federal Data Protection and Information Commissioner
  
  

• Identifiers: Name, alias, postal address, phone number, email, account name, IP address
  
  
• Customer Records Information: Education, employment, financial information
  
  
• Commercial Information: Transaction history, purchase details, payment information
  
  
• Internet or Network Activity: Browsing history, online behavior, interactions with our services
  
  
• Geolocation Data: Device location
  
  
• Professional/Employment Information: Business contact details, work history, professional qualifications
  
  
• Inferences: Profiles derived from collected personal information
  
  

• Provide and improve our services, including customer support and account management
  
  
• Communicate important updates about our services or your account
  
  
• Deliver marketing and promotional communications (with your consent)
  
  
• Display targeted advertising via cookies, pixels, and other tracking technologies
  
  
• Work with service providers such as ad networks, analytics providers, and user authentication services
  
  

• Request Access / Know: Ask which personal information we collect, use, or share
  
  
• Request Deletion: Ask us to delete your personal information, subject to legal exceptions (e.g., fraud prevention, legal obligations)
  
  
• Opt-Out of Sharing for Marketing: While we do not sell data, you may opt out of sharing with third parties for marketing purposes
  
  
• Non-Discrimination: Exercising your privacy rights will not result in discrimination
  
  
• Limit Use of Sensitive Data: We do not process sensitive personal information